Frequently Asked Questions
Q1: Can I request a sample before placing a bulk order?
A1: Yes, we provide samples for quality evaluation. Please contact our sales team to discuss sample costs and shipping details.
Q2: What is the typical lead time for customized orders?
A2: Lead times vary depending on the level of customization and order volume, usually ranging from 15 to 30 days after design approval.
Q3: Do you support OEM and ODM services?
A3: Absolutely. We offer full OEM/ODM services, including private labeling, custom colors, and unique packaging designs tailored to your brand.
Q4: What safety standards do your plastic products meet?
A4: All our products undergo strict quality control and are manufactured using safe, durable materials that comply with international safety regulations.
Q5: What are your accepted payment terms?
A5: We typically accept T/T, L/C, and other standard international payment methods. Specific terms can be negotiated based on your order size.
Q6: How do you handle shipping for large international orders?
A6: We work with reliable logistics partners to provide sea, air, and express freight options, ensuring your products arrive safely and on schedule.